Service Supervisor

Team & Operations Management Lead and supervise field service engineers/technicians. Schedule and coordinate service visits and dispatch jobs efficiently. Monitor & improve key metrics like response times and resolution rates. 2. Technical Escalation & Support Provide guidance on installation, troubleshooting, preventive maintenance. Serve as the escalation point for complex technical issues. 3. Customer Relationship Management Act as the main point of contact for clients on service matters. Manage escalations, ensure service satisfaction, and maintain strong client relationships. Conduct site visits to monitor performance and promote service enhancements. 4. Service Planning &Documentation Manage spares inventory and ensure proper documentation of service activities. Review and approve service reports, SOP, DHR - maintenance 5. Safety, Compliance & Training Enforce safety standards and conduct field audits. Drive compliance with internal protocols and industry regulations. Identify training needs and upskill the team. Requirements Education : Diploma or Degree in Electrical, Mechanical, Mechatronics, or related field. Experience : 2–5 years in field service, technical support, or maintenance. Experience supervising technicians or service teams is preferred.