About this role
Manage day-to-day operations of the SilverKris and Krisflyer Gold Lounges while providing personalized service to premium passengers. Responsibilities include resolving complaints, supervising staff, and coordinating with flight operations for VIP handling.
Candidates should possess a NITEC, Higher NITEC, or Diploma and be proficient in English and at least one other international language. Experience in front-line customer service and the ability to work shift hours, including nights and holidays, is required.
What they're looking for
Customer ServiceComplaint ResolutionTeamworkCommunicationMS OfficeMultilingualismOperational SupervisionAdministrative Support
Frequently asked questions
What does a Passenger Relations Officer at Singapore Airlines Ltd do?
Manage day-to-day operations of the SilverKris and Krisflyer Gold Lounges while providing personalized service to premium passengers. Responsibilities include resolving complaints, supervising staff, and coordinating with flight operations for VIP handling. Candidates should possess a NITEC, Higher …
What skills does this Passenger Relations Officer role need?
Key skills for this role include Customer Service, Complaint Resolution, Teamwork, Communication, MS Office, Multilingualism.
How much does a Passenger Relations Officer at Singapore Airlines Ltd pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Passenger Relations Officer role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Passenger Relations Officer role?
You can apply directly on Singapore Airlines Ltd's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.