Customer Project Manager

JOB SUMMARY: Lead end-to-end delivery of Professional Services projects, acting as primary customer interface and ensuring on-time, on-budget execution with high-quality outcomes. Coordinate cross-functional teams, manage risks and finances, and drive continuous improvement of processes and tools. MISSION: The Project Manager mission (PM) is to ensure the lead of the project guarantees a proper roll-out of the solution at the customer premises in terms of Quality, Cost and Delay (QCD). He/she provides customers with a variety of project management services, including but not limited to successfully managing the implementation of a large and more complex project, on time, on scope, ensuring solution compliances to customer’s system security policy, quality execution and customer satisfaction. Key Responsibilities: Serve as single point of contact for the customer, business partners and internal stakeholders. Define project scope, deliverables, milestones, responsibility matrix and acceptance criteria. Create, align and maintain project plans and roadmaps with all actors. Allocate and optimize resources; plan and coordinate technical interventions and expert activities. Lead project execution: organize follow-ups, run regular status meetings, produce minutes and reports. Track project financials against payment milestones; identify variances and propose corrective actions. Manage risks, escalations and slippages; escalate critical issues to sponsors/management. Ensure methodology and Solution Architect specifications are applied during build, integration, testing and commissioning. Ensure collection of project reports, acceptance forms and organize project closure and lessons-learned. Drive teamwork, knowledge sharing and cross-fertilization across local teams and partners. Propose and implement process and tool improvements; anticipate future technology and skills needs. Required Qualifications & Skills: Proven experience managing complex Professional Services or technical projects. Strong client-facing, stakeholder management and communication skills. Solid experience in resource planning, budgeting and financial tracking. Knowledge of technical delivery lifecycle (design, development, integration, testing, commissioning). Risk management, problem-solving and escalation management skills. Ability to lead meetings, create clear documentation and produce timely reports. Leadership skills: delegation, empowerment and team coordination. Preferred: Post-graduate qualification or Bachelor’s degree in Networks & Telecoms At least 10 years of experience in Telecoms & Networks Solutions Experience in equivalent business especially in “Service” activity Knowledge on Alcatel Products and Solutions Great experience in project/people management. Ability to decide, prioritize, anticipate, take into account historical data Strong relationship skills with customers Relevant industry or domain experience (Voice, Communications, Call Centre, Call Distribution, Call Recording, Computer Technology Integration, Integration with 3rd parties Monitoring and Notification System) Project management certification (PMP, PRINCE2 or equivalent) At least 5 years in Project Management of complex and customized Voice/Communication projects such as Call Centre Solutions, User Interfaces/Application Services and Integration to 3rd party Monitoring and Notification System