Customer Service Officer

Job Summary: The Customer Service Officer role includes managing online court bookings, addressing customer inquiries and complaints, and ensuring that the facility is utilized effectively and efficiently. The officer will play a key role in maintaining a positive experience for all users and ensuring the smooth operation of the facility. Key Responsibilities: 1.Customer Interaction: Handling customer inquiries 2. Facility Bookings and Reservations: Manage facility using the facility’s booking system, ensuring scheduling and efficient use of facility base on booking hours. Assist customers with making, modifying, or cancelling bookings, and handle walk-in reservations as needed. 3. Administrative Support: Ensure the customer service area is clean and organized. Assist in updating customer records, and preparing reports related to facility usage and customer feedback. Assist in managing full-timers’ and part-timers' scheduling. Support the administrative team with additional tasks as required. 4. Facility Coordination: Report any facility maintenance issues or equipment malfunctions to the appropriate staff. Ensure that all safety and facility protocols are followed by customers and staff. Assist in coordinating special events, tournaments, or promotional activities as needed. Qualifications: Experience: Previous experience in customer service, preferably in a sports or recreational setting, is beneficial. Skills: Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Ability to handle multiple tasks and work efficiently under pressure. Basic knowledge of badminton and facility operations is advantageous