Patient Service Executive (Internship)

Company Overview / Employee Value Proposition Singapore Breast Surgery Center ("SBSC") is your one stop center to meet the needs for breast care and women's medical imaging. Our team is lead by a team of doctors specializing in the detection, treatment and management of breast cancer and diseases. We aim to provide a patient centric environment with a collegial, professional work culture. Job Summary Assist with reception duties, registration, financial counselling, collection of payment and other administration duties. OJT will be provided to students. Responsibilities Greet and receive patients or visitors at the reception counter to provide a welcoming environment Perform patient registration for both inpatient and outpatient by accurately obtaining and recording patient addresses, contact details, insurance information, and medical histories Update and verify patient information at each visit while maintaining confidentiality Answer phone calls and respond to enquiries courteously and promptly to support patient needs Assist and direct patients and visitors to examination rooms to ensure smooth patient flow Schedule patient appointments and make reminder calls and SMS messages to reduce no-shows Inform patients about delays and expected waiting times to manage expectations Provide financial counselling to patients and their families to explain billing and payment options Collect payments for services rendered and ensure accurate transaction processing Close daily accounts and prepare cash deposits to maintain financial accuracy Maintain cleanliness and tidiness of the reception counter and patient waiting areas to promote a professional environment Adhere to strict infection control measures, exercise standard precautions, and practice good hand hygiene to ensure patient safety Advise both inpatients and outpatients on necessary procedure preparations to support clinical processes Assist in maintaining general cleanliness and upkeep of the assigned work area within the imaging facility Assist in transferring patients to and from the imaging facility to support patient mobility needs Replenish patient brochures and office stationery to ensure availability of materials Perform clerical duties including filing and data entry for statistics reporting to support administrative functions Coordinate with maintenance and repair services by reporting issues promptly to maintain facility operations Assume additional duties as directed by the operations manager or supervisors to support team needs Report any errors or discrepancies promptly to supervisors to ensure timely resolution Required competencies and certifications Currently studying in a local Polytechnic majoring in either Hospitality, Patient Services or community services. Good communication and interpersonal skills Strong team player and thrives on working in a team