Head, Workplace Counselling & Support Service

The Singapore Council of Women’s Organisations (SCWO) was established in 1980 as the national coordinating body of women’s organisations in Singapore. SCWO has more than 60 member organisations, which represent over 600,000 women, and it serves to unite them to work toward ideals of ‘Equal Space, Equal Voice and Equal Worth’ for women in Singapore. We are looking for a Head, Workplace Counselling & Support Service . The Head, Workplace Counselling &Support Service is responsible for leading SCWO's Workplace Counselling &Support Service, a specialist trauma-informed service providing counselling, case management, information and referrals for individuals affected by workplace discrimination and harassment. This is a senior leadership role requiring an experienced counselling practitioner with strong clinical expertise, proven management experience and the ability to lead the strategic development of a new support service. The successful candidate will provide clinical leadership while overseeing service operations, quality assurance, stakeholder engagement, programme evaluation and continuous service improvement. The Head will maintain a small caseload of complex clients while ensuring the delivery of safe, ethical and high-quality services. The role also includes supervising counsellors, mentoring developing practitioners and fostering partnerships with government agencies, employers, social service agencies and community partners. Key Responsibilities Service Leadership and Development · Lead the strategic planning, implementation and continuous development of SCWO's Workplace Counselling & Support Service. · Oversee the delivery of a safe, accessible and professional counselling service, including helpline, text-based support and face-to-face counselling. · Develop, implement and regularly review service policies, protocols and standard operating procedures, including intake, referrals, safeguarding, risk assessment, confidentiality and data management. · Ensure compliance with professional ethical standards, organisational policies and relevant legislation. · Identify emerging service needs and recommend new initiatives to strengthen service delivery. · Build awareness of the service through outreach, public education and engagement with stakeholders. · Represent SCWO at meetings, working groups and professional forums relating to workplace wellbeing, discrimination and harassment. Clinical Leadership · Provide clinical leadership to the counselling team and promote trauma-informed, client-centred practice. · Maintain a small caseload of clients presenting with complex workplace discrimination and harassment issues. · Conduct client intake assessments and oversee case allocation. · Provide clinical supervision, mentoring and professional guidance to counsellors and counselling trainees. · Ensure appropriate safeguarding, crisis intervention and risk management procedures are consistently applied. · Foster continuous learning and professional development within the counselling team. Service Operations · Oversee the day-to-day operations of the service to ensure quality, accessibility and timely client support. · Ensure accurate and confidential client records are maintained in accordance with organisational policies and data protection requirements. · Monitor service standards, client outcomes and operational performance. · Coordinate referrals with external agencies including government agencies, unions, and social service organisations. Partnership and Stakeholder Engagement · Develop and maintain collaborative relationships with government agencies, professional bodies, healthcare providers, legal partners, employers, unions and community organisations. · Promote effective referral pathways and strengthen cross-sector collaboration. · Work closely with internal departments to support communications, advocacy, fundraising and programme development. · Represent SCWO in stakeholder meetings and contribute to national conversations on workplace wellbeing, discrimination and harassment. Service Monitoring, Evaluation and Reporting · Establish systems to monitor service utilisation, quality, outcomes and client satisfaction. · Analyse service data and prepare monthly, quarterly and annual reports. · Evaluate programme effectiveness and recommend service improvements based on evidence and client feedback. · Manage the service budget and ensure prudent use of resources. · Ensure grant-funded programmes are implemente…