Senior Assistant Manager, Business Liaison Office

Internal Job Description We are seeking a dedicated individual to join our Business Office (BO) in SingHealth Community Hospitals . In this role, you will play a key part in ensuring smooth patient admissions, transfers, and financial counselling while driving operational excellence and enhancing patient experience. Key Responsibilities Operational Planning Assist in developing and implementing BO policies and procedures, work instructions, and mapping processes to support operational excellence. Institute internal control measures to meet performance standards. Patient Admission & Transfer Oversee and coordinate patient transfers and admissions into the hospital. Collaborate closely with clinical teams to optimise bed utilisation. Financial Counselling & Assistance Ensure the team conducts financial counselling and admission briefings for patients and their families. Identify patients requiring financial assistance and facilitate appropriate support Provide guidance to the team on enquiries relating to billing, admissions and collection of payments Address patient feedback and resolve complex cases with professionalism Reporting & Analysis Monitor and analyse key indicators Prepare reports and recommend improvements to enhance operational performance Who We’re Looking For Bachelor’s Degree in Business Administration or equivalent is preferred At least 4 years of working experience, with supervisory experience preferred Strong interpersonal and communication skills Genuine interest in customer service and a passion for serving patients and guests A collaborative team player Proficient in Microsft Office (Word, Excel, Powerpoint) This position requires working half a Saturday on a rotational basis