About this role
Serve as the primary point of contact for patients to manage Radiology and Specialist Outpatient Clinic appointments via multiple communication channels. Handle booking, modifications, and escalated concerns while collaborating with departments to improve the patient experience.
Requires a minimum of GCE O Level or NITEC, with diploma holders considered for executive roles. Preference is given to candidates with service industry experience and strong professional communication skills.
What they're looking for
Patient CommunicationAppointment CoordinationCall HandlingComplaint ResolutionData CollectionCustomer ServiceMentoringProcess Improvement
Frequently asked questions
What does a Senior/Patient Service Associate/ Associate Executive, Call Centre Shared Service (Contract) at SingHealth do?
Serve as the primary point of contact for patients to manage Radiology and Specialist Outpatient Clinic appointments via multiple communication channels. Handle booking, modifications, and escalated concerns while collaborating with departments to improve the patient experience. Requires a minimum o…
What skills does this Senior/Patient Service Associate/ Associate Executive, Call Centre Shared Service (Contract) role need?
Key skills for this role include Patient Communication, Appointment Coordination, Call Handling, Complaint Resolution, Data Collection, Customer Service.
How much does a Senior/Patient Service Associate/ Associate Executive, Call Centre Shared Service (Contract) at SingHealth pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Senior/Patient Service Associate/ Associate Executive, Call Centre Shared Service (Contract) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Senior/Patient Service Associate/ Associate Executive, Call Centre Shared Service (Contract) role?
You can apply directly on SingHealth's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.