About this role
Coordinate and process mobile applications, activations, and billing queries while ensuring high customer experience targets. Maintain standard operating procedures and monitor service level agreements for ticket resolution.
Requires a diploma in any discipline and at least one year of experience in a customer service environment. Must be fluent in English and proficient in MS Office with the ability to handle difficult customer interactions professionally.
What they're looking for
Customer ServiceCommunication SkillsProblem SolvingStakeholder ManagementMS OfficeBilling ResolutionSOP AdherenceSLA Management
Frequently asked questions
What does a Customer Service Executive (1 year agency contract) at Singtel Group do?
Coordinate and process mobile applications, activations, and billing queries while ensuring high customer experience targets. Maintain standard operating procedures and monitor service level agreements for ticket resolution. Requires a diploma in any discipline and at least one year of experience in…
What skills does this Customer Service Executive (1 year agency contract) role need?
Key skills for this role include Customer Service, Communication Skills, Problem Solving, Stakeholder Management, MS Office, Billing Resolution.
How much does a Customer Service Executive (1 year agency contract) at Singtel Group pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Service Executive (1 year agency contract) role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this Customer Service Executive (1 year agency contract) role?
You can apply directly on Singtel Group's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.