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Service Delivery Manager

Singtel Group

SingaporeFull-timeOn-site

Posted 26 Jun 2026

About this role

The Service Delivery Manager manages day-to-day support for medium-scale maintenance projects, ensuring SLAs and customer requirements are met. This includes monitoring application health, handling incidents, and leading junior team members while coordinating with vendors and technical teams. Candidates must have a degree in Information Systems, Computer Science, or a related field with approximately 10 years of IT project management experience. Strong leadership skills, knowledge of SDLC, and proficiency in process improvement methodologies are required.

What they're looking for

IT Project ManagementService Level Agreement ManagementProcess ImprovementSDLCResource PlanningStakeholder CommunicationIncident ManagementPerformance Management

Frequently asked questions

What does a Service Delivery Manager at Singtel Group do?

The Service Delivery Manager manages day-to-day support for medium-scale maintenance projects, ensuring SLAs and customer requirements are met. This includes monitoring application health, handling incidents, and leading junior team members while coordinating with vendors and technical teams. Candid…

What skills does this Service Delivery Manager role need?

Key skills for this role include IT Project Management, Service Level Agreement Management, Process Improvement, SDLC, Resource Planning, Stakeholder Communication.

How much does a Service Delivery Manager at Singtel Group pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Service Delivery Manager role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Service Delivery Manager role?

You can apply directly on Singtel Group's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.