Field Service Engineer

Job Summary To deliver after-sales service including machine installation, troubleshooting, preventive maintenance, customer support, spare parts coordination, and accurate service reporting. Responsibilities Respond promptly to service calls at customer sites to resolve machine issues Diagnose and troubleshoot mechanical, electrical, software, and application-related problems on machines to restore functionality Assist in machine installation, inspection, testing, and commissioning to ensure operational readiness Provide clear technical explanations and support to customers to enhance user understanding and satisfaction Coordinate with service administration to manage quotations, spare parts procurement, and delivery logistics efficiently Escalate complex technical issues to Senior Engineer or Service Manager for timely resolution Prepare detailed and accurate service reports and update service status to maintain transparent records Adhere strictly to safety procedures at customer sites and company premises to ensure a safe working environment Support overseas branches or regional customers by providing technical assistance when required Maintain and organize service tools and continuously update technical knowledge to improve service quality Required competencies and certifications Diploma or NITEC in Mechanical, Electrical, Mechatronics, Precision Engineering, or related field Minimum 2 to 5 years of experience in machinery service, maintenance, or technical support Proven skills in troubleshooting, machine installation, repair, servicing, and preventive maintenance Effective professional communication skills for customer interaction, site support, and service follow-up Proficient in English communication, both written and spoken