Customer Service Cum Admin

- Manage customer’s feedback & enquiries(phone/email) in a professional manner. -Build sustainable relationships with customers. -Following up with customers -Assist with administrative duties. -May require responding to customer after office hours & weekends. -make food and beverage orders accurately and efficiently. -Answer questions about the menu, ingredients, and daily specials. -Recommend menu items based on customer preferences. -Process payments and issue receipts accurately. -Coordinate with kitchen and service staff to ensure timely order delivery. -Resolve customer concerns or complaints promptly and professionally. -Follow food safety, hygiene, and sanitation standards. -Assist with opening, closing, and restocking duties as assigned. Requirement -Minimum GCE N-Level, O-Level, or equivalent qualification. -Previous experience in the Food & Beverage, hospitality, or customer service industry is an advantage. -Friendly, courteous, and customer-oriented with a positive attitude. -Strong communication and interpersonal skills. -Ability to work efficiently in a fast-paced environment. -Strong proficiency in Microsoft Excel, with the ability to manage data, prepare reports, use formulas and functions, and maintain accurate records efficiently.