Technical Service Manager

Technical Service Manager Managed-services Job Brief About us SPTel is a Business Class Digital Services provider that promises: Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security Business Grade connectivity standards that include True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos Innovative services such as IoT-a-a-S and Edge Cloud computing We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “ Home-Grown with a Digital Edge ”. These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel. As part of our next leap of growth, we are currently searching for a Business Planning Analyst to support the Director of Business Operations, Strategy and Regulatory (part of the CEO Office) in Enterprise Business Planning, Strategy and Corporate Development. The nature of this role gives candidates an enterprise level view of the business at large, exposure to senior management and opportunity to understand the end-to-end business value chain through cross-functional interactions. To be successful in the role, the candidate must be comfortable working with numbers and familiar with Microsoft Excel. The role would also require good business writing skills and have displayed leadership potential in either professional, school or personal settings. As the working environment is like a start-up, the candidate needs to thrive in a fast-paced, dynamic, and lean environment. While some experience in the Telco / ICT industry is preferred, this role is open to aspiring fresh graduates with good degrees (1 st class / 2 nd upper class/ Dean’s List), who are looking for a good exposure to the ICT industry with a chance to rotate amongst the different functions, while having the drive and willingness to be coached / taught the ropes of the business. Responsibilities Assist with project roll out, review existing setup and in conjunction with the project team, project manager, project engineers, customer solutions specialist. Provide a migration plan, execute the scheduled migration plans, which consist of multiple sites, multiple data centers, over the period of migration phase Review current project progress and work together with customer solutions specialists to propose the next phase of digital transformation. Partner with network operation center team to perform service management on the assigned project, which includes: Collate all monthly reports, perform service analysis, highlight precedence month service incidents, update on incidents tracking. Plan and scheduled project activities, plan for improvement if any, ongoing service review and improvement. Quarterly review on service performance, highlight on bottlenecks, security compliance review, propose any recommendation on performance enhancements if any. Will serve as the main point of contact, if any further clarification is needed, the Network Operations Center team will raise a ticket. Any other ad-hoc duties as assigned by superior from time to time. Role Requitements Degree in Engineering or relevant disciplinary with experience in the telecommunications industry At least 2 years’ working experience in IT/Telecommunications sales Experience with Fortinet SDWan, SDLan – Switches and Cloud virtual firewall Experience with MPLS circuits, SDWan, network routing, HA resiliency. Familiar with enterprise security compliance and practice. Understand firewall security and how it works in conjunction with SDWan overlay. Understand enterprise network setup, wired security, wireless s…