Field Service Engineer (Home Appliances) - Urgent

MNC Working Hours: 830am-530pm Location: Alexandra Road Company Trip + VB Key Responsibilities Technical Support & Customer Service Provide technical troubleshooting, debug assistance, and product training. Handle enquiries and complaints regarding products, warranties, and spare parts from customers, dealers, and e-commerce platforms. Manage defective unit exchanges and track the repair, checking, and grading of units. Quality Control & Reporting Monitor product defects and quality issues, reporting them directly to the factory and taking corrective actions. Analyze in-warranty claims and compile F-Cost reports. Assist distributors in conducting field tests for new products. Documentation & Compliance Create and update technical procedures, service manuals, part guides, and training materials. Manage COC (Certificate of Conformity) renewals, as well as WELS testing and registration for new products. Support the establishment of new service centers for local and export markets. Requirements Minimum Diploma in Engineering or a related discipline. At least 2 years of after-sales management experience, preferably in the consumer electronics industry. Solid technical knowledge of home appliances and audio-visual (AV) equipment. Advanced proficiency in Microsoft Excel (must be familiar with V-lookup and Pivot Tables). Resilient and capable of working effectively under pressure. HOW TO APPLY: Interested applicants, please click on “Apply Now” to submit your resume. We regret only shortlisted candidates will be notified. Stafflink Services Pte Ltd EA Licence No.: 04C4294 EA Personnel: Chew Hong Huang EA Personnel Reg. No.: R24124128