Floor Manager

Job Summary The Floor Manager is responsible for overseeing daily on-ground operations, ensuring smooth service flow, maintaining high customer service standards, and managing frontline staff during operating hours. Key Responsibilities Supervise day-to-day floor operations, ensuring efficient service and smooth workflow Monitor customer experience and promptly address feedback, issues, or complaints Manage and coordinate frontline staff, including service crew, hostesses, and cashiers Ensure proper room allocation, service timing, and table/room turnover Maintain staff discipline, grooming, and service standards Support staff during peak hours and ensure service efficiency Liaise with bar, kitchen, cashier, and entertainment teams for seamless operations Monitor sales performance and assist in upselling and revenue generation Ensure compliance with company SOPs and local regulations Handle opening and closing duties when required any other ad hoc tasks assigned