About this role
The Assistant Manager will lead a team of 10 agents to optimize customer care operations and service metrics. They are responsible for identifying workflow gaps, implementing automation tools, and overseeing the expansion of support channels.
Candidates must have 3–6 years of experience in customer operations with a proven track record in team management and process optimization. Proficiency in customer service software and a hands-on approach to problem-solving in a startup environment are required.
What they're looking for
Team ManagementOperational ExcellenceProcess OptimizationWorkflow ImprovementCustomer ExperienceZendeskIntercomFreshdesk
Frequently asked questions
What does a Assistant Manager, Digital Customer Care at StarHub Ltd do?
The Assistant Manager will lead a team of 10 agents to optimize customer care operations and service metrics. They are responsible for identifying workflow gaps, implementing automation tools, and overseeing the expansion of support channels. Candidates must have 3–6 years of experience in customer …
What skills does this Assistant Manager, Digital Customer Care role need?
Key skills for this role include Team Management, Operational Excellence, Process Optimization, Workflow Improvement, Customer Experience, Zendesk.
How much does a Assistant Manager, Digital Customer Care at StarHub Ltd pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Assistant Manager, Digital Customer Care role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Assistant Manager, Digital Customer Care role?
You can apply directly on StarHub Ltd's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.