Lead Systems Analyst, Ebg

Role Purpose The Principal Systems Analyst drives the delivery of enhancement requests and projects across Enterprise applications. Working with business stakeholders, internal engineering teams, and external vendors, the role balances priorities, resources, and timelines while shaping practical solutions on Salesforce (SFDC) CRM and peripheral systems. The incumbent champions process optimization, quality assurance, and continuous improvement in a fast-paced, multi-project environment. Responsibilities EBG pipeline management: manage the SURF request and project pipeline across all EBG applications, balancing priorities, resources, and timelines to keep delivery on track Multi stream leadership: guide multiple workstreams simultaneously, coach project leads, standardize practices, and ensure each release meets scope, schedule, and quality expectations Solution direction: provide solutioning guidance on SFDC and cross system designs, ensuring practicality, seamless integration, and future readiness Budget ownership and vendor management: own and monitor the Group B budget, partner with vendors to align deliverables, resolve issues, and maintain strong working relationships Process optimization: champion initiatives that simplify workflows, eliminate manual workarounds, and improve deployment reliability Testing and release assurance: oversee SIT, UAT, and production readiness checkpoints, ensuring smooth handovers to operations with minimal post release disruption Primary liaison: serve as the main contact for business leaders, PMO, and technology teams, provide clear updates, manage expectations, and address risks promptly People leadership: lead business analysts, developers, and testers, fostering a collaborative culture focused on ownership, continuous learning, and high-quality delivery Governance representation: present delivery status, risk mitigations, and key decisions in change boards and steering committees, ensuring transparency and organizational ali…