Inside Sales Officer

About Storefriendly Storefriendly is one of Singapore’s leading self-storage providers, offering secure, flexible, and tech-enabled storage solutions for both personal and business needs. With a strong focus on convenience, transparency, and customer experience, Storefriendly is redefining how customers access and use space; making storage simple, accessible, and hassle-free. Role Overview This is a frontline revenue-generating role responsible for converting enquiries into customers. As a Sales Officer, you will manage inbound leads across multiple channels (WhatsApp, phone, web, email), understand customer needs, and guide them towards the most suitable storage solution. Success in this role is driven by: Fast response time Consistent follow-ups Strong conversion discipline Clear communication and ownership Key Responsibilities 1. Lead Management & Conversion Manage and respond to all inbound enquiries in a timely and professional manner Take full ownership of leads from first contact through to successful conversion Conduct needs-based consultations and recommend suitable storage solutions Actively follow up on all leads to maximise conversion opportunities Maintain a structured follow-up approach (calls, messages, reminders) 2. Sales Execution & Performance Achieve and exceed individual and team sales targets Maintain strong enquiry-to-conversion ratios through disciplined execution Upsell and cross-sell relevant services Handle objections confidently (pricing, competitors, commitment concerns) Support walk-in conversions where required (coordination with on-site teams) 3. Reporting Discipline Accurately update all lead statuses, interactions, and notes in CRM Ensure all customer communications are properly logged Provide consistent reporting on key metrics 4. Customer Experience & Handover Ensure a smooth transition from Sales to Customer Service for onboarding Set clear expectations with customers on pricing, promotions, and terms Maintain a professional, responsive, and service-oriented approach at all times 5. Market Awareness & Feedback Provide feedback on customer behaviour, objections, and competitor activity Identify opportunities to improve sales scripts, offers, and processes Requirements Minimum 2 years of experience in sales, customer service, or client-facing roles Strong communication skills (spoken and written English) Comfortable using WhatsApp, phone, and digital tools as primary sales channels Highly organised with the ability to manage multiple leads concurrently Willing to work Monday to Friday, with rotation on selected Saturdays