About this role
The role involves troubleshooting complex technical issues using SQL and APIs while collaborating with Engineering and Product teams. It also focuses on scaling support operations and improving key metrics like CSAT and SLA compliance.
Candidates must have 4+ years of technical product support experience and business-level proficiency in Mandarin. Proficiency in SQL, API usage, and project management for process optimization is required.
What they're looking for
SQLAPI TroubleshootingTechnical SupportProject ManagementStakeholder ManagementData AnalysisMandarin ProficiencyProcess Optimization
Frequently asked questions
What does a Product Support Specialist (Mandarin-speaking) at Stripe do?
The role involves troubleshooting complex technical issues using SQL and APIs while collaborating with Engineering and Product teams. It also focuses on scaling support operations and improving key metrics like CSAT and SLA compliance. Candidates must have 4+ years of technical product support exper…
What skills does this Product Support Specialist (Mandarin-speaking) role need?
Key skills for this role include SQL, API Troubleshooting, Technical Support, Project Management, Stakeholder Management, Data Analysis.
How much does a Product Support Specialist (Mandarin-speaking) at Stripe pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Product Support Specialist (Mandarin-speaking) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Product Support Specialist (Mandarin-speaking) role?
You can apply directly on Stripe's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.