Specialist, Data Centre Site Operations

About STT GDC Be part of a global leader in data centre solutions ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world. Why STT GDC STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish. ✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice. 🌟 Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation 📈 Opportunities for growth: At STT GDC, we don’t just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential. Job Description Support the organisation's data centre services through active 24x7 monitoring of the infrastructure Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc Deliver ITIL compliance process conformance for incident, problem and change management Ensure effective implementation of safety, security and customer support policy and procedures Coordinate and provide support to contractors and vendors as well as inspecting completed work Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services Participate and support internal and external audits for internal stakeholders and customers Generate accurate and regular reports when required Any other duties or project as assigned by the Management Requirements ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering Possess general knowledge of M&E and Network Critical Infrastructure Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc Meticulous team player with the ability to work under pressure in a fast-pace environment Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary