Specialist, Product IT

Key Job Purpose: Develop and co-manage the IT strategies for Sysmex in Asia Pacific. IT Specialist supports the Sales/Marketing, Application specialist and Engineer to set optimal conditions in achieving the sales/marketing target of Sysmex’s all business units annually related to IT Products. In this role, he/she will work with the sales/ marketing team and support Sysmex customers in areas of expertise. He/she will have to work closely with local team, regional team and representatives of business partners to expand Specialist, Product IT, Customer Care Summary Of Functional Duties & Responsibilities Product Knowledge Serve as the Subject Matter Expert (SME) for HCLAB, WAM, and LIS solutions, maintaining comprehensive and up-to-date knowledge of product specifications, system enhancements, lifecycle updates, and regulatory requirements. Proactively gather and interpret information relating to product modifications, upgrades, cybersecurity requirements, and system extensions, and translate complex technical concepts into clear communication for customers, affiliates, and business partners. Maintain strong competency in healthcare IT infrastructure, including hardware, software, networking architecture, and system integration standards (e.g., HL7, ASTM). Demonstrate solid understanding of cybersecurity principles, compliance standards, and risk management requirements relevant to healthcare environments. Recommend and pursue relevant technical certifications, cybersecurity training, and continuous education programs to ensure professional growth and technical leadership. Role Lead and execute installations, system configuration, commissioning, maintenance, upgrades, troubleshooting, and corrective actions for healthcare software solutions. Provide high-level pre-sales and post-sales technical support to customers, affiliates, and business partners, ensuring solutions meet operational and IT requirements. Conduct preventive maintenance and system health checks to ensure reliability, performance stability, and compliance. Monitor, analyze, and resolve recurring issues, implementing preventive measures to enhance long-term system reliability and customer satisfaction. Manage and respond to cybersecurity inquiries, documentation requests, and audit-related matters from customers. Perform system interfacing, integration testing, and validation for new software releases or product implementations. Conduct end-user and administrator training at hospitals, laboratories, and partner sites. Develop and facilitate technical training materials to strengthen affiliates’ and partners’ product knowledge and support capabilities. Maintain accurate and timely documentation of service activities in CRM systems. Undertake additional responsibilities and projects as assigned by Management. Reporting Prepare and submit a comprehensive monthly activity report to the Supervisor by the 5th working day of the following month. The report shall include: Summary of activities completed Issues resolved and outstanding Risk areas identified Action plans for the next two months For customer-support-related business trips, prepare and submit a detailed trip report to the Supervisor and Country/Area Manager outlining: Activities performed Key findings and technical observations Recommended actions and responsible parties Follow-up plans and risk assessment Ensure all recommended actions are communicated effectively to relevant stakeholders and followed through to proper implementation and closure. Job Requirements Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related discipline. Minimum 5 years of hands-on experience in IT implementation, system support, or infrastructure management. Prior experience within the healthcare, medical device, or medical technology industry will be an added advantage. Strong knowledge of information technology systems, including Microsoft Windows operating systems (e.g., Windows 10, Windows 11, and related enterprise environments). Excellent troubleshooting, problem-solving, and diagnostic skills with a keen attention to detail. Demonstrated ability to take ownership of IT-related issues and drive them through to successful resolution. Proactive, customer-focused, and able to work independently as well as collaboratively within a team environment. Strong communication and stakeholder management skills.usiness prospects. 1. Product Knowledge He/She is responsible to receive/gather in ti…