Specialist, Customer Care

Key Job Purpose Responsible for managing the inventory of spare parts to ensure availability while minimizing excess inventory and associated costs Involves forecasting demand, managing supplier relationships, and optimizing inventory levels to support operational efficiency. Job Description Inventory Management Develop and maintain inventory plans for spare parts to ensure optimal stock levels Monitor inventory levels and adjust reorder points and quantities based on usage patterns, historical data and estimated forecasts Manage transition between discontinued and replacement parts released via ECR/TB Demand Forecasting Analyze historical usage data, equipment maintenance schedules, and operational requirements to forecast spare parts demand accurately Collaborate with service engineers to understand upcoming requirements and adjust inventory plans accordingly Supplier Management and Order Processing Maintain strong relationships with suppliers to ensure timely delivery and quality of parts Track status of purchase order and expedite shipment when necessary Coordinate with supply chain and shared services on back orders to avoid operational disruptions and resolve any issues related to orders or deliveries Data Analysis and Reporting Utilize inventory management systems and tools to track stock levels, order history and usage trends Generate reports on inventory status, demand forecasts and supplier performance Documentation and Process Improvement Maintain accurate records and documentation related to inventory and procurement activities Continuously evaluate and improve inventory management processes and procedures Implement best practices for spare parts planning and inventory control to enhance efficiency and reduce waste Any other additional related responsibilities and project as assigned by superior Job Requirements NITEC or Diploma, or equivalent qualification in Supply Chain Management or a related field Minimum of 2 years’ relevant working experience Proficient in Microsoft Excel Strong oral and written communication skills in English Demonstrates high standards of professionalism and integrity in conduct, communication, and work practices Additional Advantage Prior experience with ERP systems, particularly SAP, will be an added advantage but is not mandatory