Air Import Customer Service Manager

Support the leadership of the Airfreight Import Customer Service team Supervise and guide team members handling end-to-end import processes Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure Monitor service performance against SLAs and KPIs, escalating issues where necessary Handle complex customer escalations and operational challenges Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements Requirements: Supervisory or senior-level experience in airfreight import customer service or operations Strong understanding of airfreight import workflows, documentation, and customs requirements Good leadership, communication, and problem-solving skills Hands-on experience with CargoWise system is preferred Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com EA License No.: 13C6305 Reg. No.: R23117344 (Tiong Tian Ho) For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.