Customer Service Officer/Executive

Working Location : Near Woodlands/Marsiling Responsibility: -Act as the first point of contact for all transportation-related enquiries from parents, students, and staff. -Handle all transportation-related enquiries, feedback, and complaints from parents and staff. -Address feedback, complaints, route change requests, and emergency issues with appropriate follow-up. -Coordinate daily bus routes, driver schedules, and student transport lists. -Liaise with bus vendors and drivers to ensure punctuality and service standards. -Maintain accurate transport records, billing details, and service documentation. -Monitor vehicle servicing, compliance, and safety requirements. -Coordinate incident reporting and documentation when necessary. -Perform other administrative and ad hoc duties as assigned Requirements: -Minimum O Levels and above -Minimum 1-2 years customer service experience for Officer/2-3 years experience for Executive -Able to communicate effectively -Proficient in MS Office - Word, Excel, PowerPoint, Outlook etc Remuneration: -Basic Salary: $3000 - $3200 (depending on experience) -Working hours: 8.30AM-6.00PM (Monday to Friday) -Shorter working hours on certain months -5 days work week -Office working environment -Annual leave 10days per year + special off days