E-Channel Service Center Officer (12 Mths Renewable Contract + 1 Mth Completion Bonus

E-CHANNEL SERVICE CENTER OFFICER (12 mths renewable CONTRACT + 1 mth comletion bonus) My client is a top tier Private Bank. - call centre environment - need to work night shift - 6pm to 2am 80% of the time (all night shift is work from home ) - need to work on PH if PH is weekday, on a rotate basis ROLE PROFILE: The E-Channel Service Center officer is a key member in the Client Service Network (CSN) team. He/she is responsible to provide first level Digital Platform support by phone and/or e-mail to Clients. He/she has to analyze and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform. KEY FEATURES OF THE POSITION • “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform. • Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support. Job Scope: • Perform independent verification of client’s instructions • Perform Independent Call Back to clients for High-Risk Transactions as a form of anti-fraud deterrence • Co-ordinate & ensure smooth and timely delivery of client’s instructions/documents between two processing locations (SG and HK) • Process Closure of Accounts and all their related requests • Support quarterly Periodical Fee processing • Perform Signature Verification for non-account life cycle related documentation • Process new, renewal or termination of Bankers Guarantee for credit card clients • Assist to prepare quarterly updates of the Bank’s Authorized Signatory List to various counter parties • Prepare Audit Confirmation & Custody Declaration for clients’ auditors and external asset managers (EAM) respectively • Maintain the knowledge database of the E-Channel Service Centre. • Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner. • Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc. • Ensure activities performed are in compliance with relevant regulations and internal policies. • Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives. • Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc. • Support any ad-hoc tasks / requests as assigned from time to time. • Provide support as a team also for Hong Kong Public Holidays. SKILLS REQUIREMENTS OF THE POSITION •Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal-oriented communication style •Meticulous and efficient working style •Good analytical and problem-solving ability •IT savviness Work location: East (next to Expo MRT) If you are interested, please your updated CV to jency.chan@tangspac.com or apply via the link. Only shortlisted candidates will be notified.