Junior / Senior Executive, Bespoke Operations & Services

Job description Oversee end-to-end operations of the outlet ensuring excellent customer service, supply reliability, regulatory compliance and ongoing process improvements. Execute action plans for events. Ensure smooth running of outlet operations and seamless customer service. Skilled manager in customer enquiry / issue. Supply and order management and mitigate supply risks. Act as the key operational liaison between Management, Retail, Finance & external stakeholders. Promote teamwork, co-operation & harmonious relationship among staff. Prepare quotations, invoices, goods delivery & online orders. Ensure accurate daily closing of sales and receipts reconciliation. Improve & implement processes for greater work efficiency. Assist in any ad hoc duties as assigned. Qualification & Work Experience: Min. O level or Diploma in related discipline with a flair for retail operations and customer service. Min. 2-years work experience in a bespoke service or food & beverage industry. Proficient in Mandarin in order to liaise with overseas vendors. Good team player and can work independently. Organized, meticulous, proactive & have ‘can-do’ attitude. We regret that only short-listed candidates will be contacted.