Contact Centre Team Leader |Luxury Fashion | East | Office Hours

Enable your future At TDCX, we believe that every careermove should propel you forward. Work alongside innovative teams, support thegrowth of the world’s most forward-thinking brands, and explore what’s possiblewhen human expertise meets technology. Together, we’ll enable the future —starting with yours. Top reasons to work here: Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive work culture that enables your future Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What’s your mission? You’ll help us deliver excellent service to our partner brands by performing thesetasks: Manage daily operation, roster planning of the team, monthly commission, and incentive submission. Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required. Ensure efficient communication and escalation of cases across teams/departments/brands. Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performancereview with stakeholders. Responsible for consolidating reports based on pre-determined KPI’s, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders. Manage, coach and evaluate team members’ performance (in collaboration with CRC Manager / QA Executive /Trainer) by monitoring quality of calls, e-mails chats, and contacts records to uphold SLA target and client satisfaction. Foster team discipline, communication, and morale to strengthen teamwork within the team. Assist Clients Relations Centre Manager on other tasks and duties as and when necessary. Perform other duties andresponsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage. Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position. Experience in spearheading client centricity with commercial and sales targets. Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude. Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus. Flexibility with working in shifts and weekend if required. Excellent verbal and written communication skills in English and the language of the supporting market. Who is TDCX? Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner forcompanies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit www.tdcx.com for more info.