Cloud Infrastructure Analyst

Join our Digital Infrastructure & Cybersecurity team as a technical leader shaping modern IT environments. You’ll drive secure, scalable hybrid infrastructure across cloud (AWS, Azure) and on-premise systems, ensuring performance, reliability, and cost efficiency. Responsibilities and Authorities 1. Cloud Architecture Design & Management • Collaborate with Service Provider(s) to design and implement scalable, secure, and highperformance cloud solutions (IaaS, PaaS, SaaS) • Create cloud reference architectures and roadmaps aligned with business and IT strategy • Manage cloud environments including compute, storage, networking, and identity services • Lead migration planning from legacy systems to the cloud 2. Amazon Connect Support • Provides backup support to Amazon Connect system including Change Request for configuration of contact flows, IVR, call queues, routing profiles, and agent settings 3. On-Premises Infrastructure Oversight • Maintain and improve on-premise IT infrastructure including servers and storage and ensure interoperability between on-prem and cloud systems for hybrid environments, including Active Directory synchronization • Oversee hardware refresh cycles and disaster recovery planning 4. Security Architecture & Risk Management • Define and enforce infrastructure security policies across cloud and on-prem platforms • Implement secure configurations, encryption, hardening and access control policies • Ensure compliance with industry standards (e.g., ISO 27001). 5. Cloud Security (AWS): Co-Own the following duties with the Network & Security Analyst: Ensure proper configuration of cloud-native security services such as: • Cloud Security Groups, IAM, GuardDuty, Config, CloudTrail, WAF, IAM and Security Command Center • Implement and monitor logging, alerting, and auditing for cloud-based workloads • Manage secure access to cloud resources using conditional access, MFA, role-based access control (RBAC), and zero-trust principles • Stay current with evolving cloud security trends, threats, and compliance frameworks. 6. Infrastructure Monitoring • Establish monitoring and logging frameworks for proactive infrastructure management • Drive observability across systems to support incident response and root cause analysis • Participate in audits and support internal and external security assessments 7. Disaster Recovery & Business Continuity • Regularly test, monitor and maintain high availability, backup, and disaster recovery to ensure compliance with organization BCP objectives 8. Others • Performs other duties as may be directed by the Department Manager. Qualifications • Bachelor’s degree in Computer Science, Information Technology, or related discipline • 3+ years of experience in IT infrastructure (both Cloud and On-Prem) management • In-depth understanding of Virtualization • Hands-on experience with IAM, firewalls, VPNs, security appliances, and cloud-native security tools • Familiar with enterprise architecture frameworks Competencies / Skills Requirement • Familiarity with the systems and operations • Good analytical and problem-solving skills • Good interpersonal & communication skills • Self-motivated and willingness to learn • Ability to work independently