Customer Service & Administrative Clerk

JobResponsibilities Handle incoming call enquiries and emails from customers regarding assigned projects in a professional and timely manner. Respond promptly to email enquiries and ensure accurate communication with customers and stakeholders. Perform outbound survey calls to members of the public as required by assigned projects. Manage customer feedback and complaints, providing appropriate resolutions or escalating issues where necessary. Coordinate with internal departments, contractors, and vendors to support project requirements. Handle general administrative and coordination duties, including documentation and record management. Support social media content creation by performing simple editing using Canva. Perform follow-up calls diligently to meet project deliverables and service standards. Escalate requests and issues promptly to the appropriate channels. Undertake any other tasks delegated by the supervisor Perform any other ad-hoc duties as assigned. Requirements Minimum Diploma qualification. Fresh graduates are welcome to apply. Candidates with at least one year of administrative working experience are also encouraged to apply. Proficient in Microsoft Office applications. Able to use Canva to perform simple editing for social media content. Comfortable communicating with members of the public via phone and email. Confident in conducting outbound survey calls. Able to coordinate effectively with internal staff, contractors, and vendors. Proactive, willing to learn, and able to work effectively in a fast-paced environment. Comfortable working on rotating Saturdays. Candidates residing in the western region of Singapore will have an added advantage.