Clinic Executive

Job Summary As a Clinic Executive, you will oversee daily clinic operations, ensuring excellent patient care, operational efficiency, and team performance while driving continuous improvements and compliance. Responsibilities Lead and supervise daily clinic operations to ensure smooth workflow and high service standards Manage, coach, and develop Dental Surgery Assistants and Front Desk staff to enhance team capabilities and performance Deliver exceptional customer service by monitoring patient satisfaction and addressing concerns promptly Monitor clinic productivity and appointment flow to optimize operational efficiency Ensure strict compliance with MOH regulations, infection control protocols, and clinic SOPs to maintain safety and quality standards Manage staff scheduling, attendance, and leave planning to maintain adequate coverage Conduct regular staff training, coaching sessions, and performance reviews to support professional growth Oversee inventory management by tracking stock levels and coordinating timely replenishment Handle patient feedback professionally and resolve service-related issues to uphold clinic reputation Collaborate closely with dentists and headquarters to meet operational and business goals Maintain accurate clinic records and submit required operational reports on time Foster a positive, collaborative, and high-performing team culture that supports continuous improvement Requirements Minimum 2 years of experience in a dental or healthcare environment. At least 1 year of supervisory or leadership experience preferred. Strong leadership, communication, and interpersonal skills. Excellent organisational and problem-solving abilities. Customer-focused with a proactive mindset. Comfortable using clinic management software and Microsoft Office. Able to work independently while collaborating effectively with the team.