Restaurant Manager

Company Overview LITTLE SAIGON - VIETNAMESE RESTAURANT is managed by THE IVY PTE. LTD., offering authentic Vietnamese cuisine in a vibrant dining environment. Job Summary The Restaurant Manager will lead business growth, staff hiring and training, inventory management, and customer service excellence in a fast-paced setting, ensuring quality, safety, and profitability. Responsibilities Manage business operations including maintaining current liquor licenses, negotiating supplier contracts, managing budgets, and setting business goals to drive profitability Hire, train, and develop waitstaff to deliver excellent food, drinks, and customer service Create and adjust staff schedules to ensure adequate coverage during peak hours and resolve staffing conflicts promptly Implement and enforce quality and safety controls to maintain compliance and customer satisfaction Maintain and update all licenses in accordance with current legislation Collaborate effectively with diverse staff and patrons to foster a positive work and dining environment Plan, organize, and participate in promotional events to increase customer engagement and sales Diffuse tense situations among patrons or staff to prevent safety or legal issues, including ejecting unruly individuals when necessary Maintain a fun, safe atmosphere for patrons and staff alike Delegate responsibilities efficiently and optimize resource use to enhance operational effectiveness Demonstrate decisiveness in managing daily restaurant challenges Perform physical tasks such as walking, standing, and occasionally carrying heavy items in a fast-paced, stressful environment Preferred competencies and qualifications Experience in restaurant management or related education is generally preferred Strong understanding of business management and accounting principles Proficient computer skills to support operational and administrative tasks Excellent problem-solving skills applied to customer service and operational challenges Exceptional communication and interpersonal skills to engage staff and patrons Ability to work flexible hours including nights, weekends, and holidays