Customer Service Officer

Job Summary Join a professional beauty and wellness company with 40 years of experience, providing Facial, Slimming, and Therapeutic massage services. Engage customers through service bookings and support daily operations in a dynamic, customer-focused environment. Responsibilities Initiate cold calls to customers to secure service bookings and increase client engagement Deliver attentive customer service to address client inquiries and enhance satisfaction Manage reception tasks including greeting clients and coordinating appointments efficiently Conduct reminder calls to confirm upcoming appointments and reduce no-shows Prepare and issue accurate invoices for services rendered Perform day-end sales settlement to ensure accurate financial records Adapt to a challenging work environment with a positive and outgoing attitude Communicate effectively with clients to build rapport and promote services Demonstrate enthusiasm for working in the Beauty and Aesthetic industry Other Information Benefits Competitive salary with commission and allowance Working Hours Weekdays: 11am to 9pm Saturdays, Sundays, and Public Holidays: 10am to 6pm Off Days Six weekdays and one Sunday off per month Public Holiday replacement off