Unit Manager/ Key Account Manager (Staff Cafeteria)

Sets, maintains and constantly monitor service standards of the team Motivates team members to do well Coaches, counsels and disciplines team members Have good decision making on daily operations of outlet Interact with clients and gather feedback Check clients’ satisfaction and provide immediate updates to Operations Manager and team Ensure team members provide good customer service during operations Prepare roster accordingly and schedules manpower Prepare attendance sheet, overtime process and team leaves application etc Ensure all colleagues’ time in and out are taken and accounted for. Ensure the team’s Public Holidays and Annual Leaves are planned, approved and cleared Record discipline matters after counselling employees Ensure team members’ documents eg forms are submitted to Head Office timely Practice good food hygiene and personal hygiene Attend meetings when required Perform other job-related tasks as assigned [Job Requirements] A Degree, Diploma, Higher Nitec or Nitec in any discipline Good interpersonal and communication skills at all level Responsible, good organising & problem solving skills, and resourceful to deliver results Strong passion for delighting customers and with an interest in food service environment