IT Assistant

Key Responsibilities Deskside Support – Walk‑up and in‑person user assistance Meeting Rooms AV Testing – Conferencing and AV validation Live Meeting Support – Immediate onsite incident response Laptop Handover – Physical device issuance and setup Authenticator Setup – Onsite authenticator configuration Offboarding Collection – Asset retrieval from departing users Laptop Replacement and Troubleshooting – Faulty or lifecycle device swaps Software Installation – Manual onsite installs and updates Peripheral Support and Replacement – Desk equipment assistance and Onsite hardware swaps Printer Access and troubleshooting – Printer setup, card replacement, and onsite checkup Meeting Room Checks – Daily physical room inspections Vendor Coordination – Supervision of onsite vendors After‑Hours Support – Onsite support for planned works Asset Tracking – Physical inventory management Asset Disposal – Device handover and disposal support SOP Updates – Onsite process documentation Required Skills & Experience Basic experience providing onsite / deskside support in a corporate or office environment Ability to perform laptop handover, setup, and replacement by following defined procedures Experience assisting users with login, authentication, and access issues with guidance or escalation Soft Skills & Competencies Customer‑focused attitude with polite and clear face‑to‑face communication Ability to follow procedures and guidance accurately and consistently Dependable, punctual, and hands‑on with a service mindset