Customer Service Executive

Company Overview TIC Traffic International Consortium (S) Pte Ltd is led by experts with 20+ years in air and ocean freight forwarding. We serve high-tech, aviation, aerospace, and e-commerce sectors, handling sensitive, dangerous, and valuable cargo with seamless port-to-door services from our Changi Airfreight Centre base. Job Summary Join TIC Traffic International Consortium as a Customer Service Executive to deliver exceptional service in airfreight logistics, managing bookings, documentation, shipment tracking, and customer issue resolution within a dynamic team environment. Responsibilities Manage customers’ airfreight enquiries and process bookings accurately to ensure smooth shipment flow Coordinate effectively with airlines, overseas agents, and internal operations teams to facilitate timely cargo movement Prepare and verify shipping documentation to comply with regulatory requirements and company standards Track shipments proactively and provide customers with timely, accurate status updates Resolve customer issues promptly by investigating concerns and delivering clear, effective solutions Maintain accurate operational records and support daily logistics activities to enhance service quality Preferred competencies and qualifications Diploma or equivalent qualification Experience in airfreight, freight forwarding, or logistics Proficiency in Microsoft Office applications Strong communication and interpersonal skills demonstrated through effective customer interactions Ability to work independently and collaboratively within a team Positive attitude with demonstrated problem-solving skills in customer service contexts Other Information What We Offer Competitive salary and benefits Opportunities for career growth and development Friendly and supportive working environment Training and professional development Only Singaporean & PR