Operations Manager (Home Care)

Job Summary: The Operations Manager supports the Head of Home Help in executing service delivery across Home Personal Care (HPC), Medical Escort and Transport (MET) and Meals-on-Wheels (MOW). This role ensures daily operations are efficient, client-centred, compliant with regulatory standards and aligned with strategic goals. The Operations Manager coordinates logistics, develops team leads, optimizes resources and explores manpower innovation, including volunteers and micro-jobbers, to enhance service sustainability. Principal Responsibilities and Duties: Oversee daily operations to ensure timely, efficient, and high-quality delivery of HPC, MET, and MOW services. Implement and review standard operating procedures to improve workflow efficiency, safety and service consistency. Mentor and develop Team Leads to strengthen operational and leadership capability. Explore and integrate alternative manpower models (e.g. vendors, volunteers, micro-jobbers) to expand service capacity. Manage operational budgets, optimise resource planning and ensure accurate funding reporting. Optimise the service-mix for financial sustainability. Strengthen service coordination across Home Help streams for holistic client support. Track and report service performance, client satisfaction and manpower utilization data. Collaborate with internal stakeholders to build core-competencies & care-delivery mechanisms that enhances TOUCH Elderly Group’s ability to deliver quality & coordinated services. Build relationships & alliances with external stakeholders to enhance client care, increase market share and market penetration. Participate in projects and undertake other ad hoc duties as assigned to support service development and organisational goals. Essential Skills and Qualifications: Degree in Healthcare, Business, or a related field with 5 years of relevant operational experience, including at least 2 years in a supervisory or team leadership role. Strong problem-solving and decision-mak…