Executive (Home Personal Care)

Job Summary: This role is to supervise, coach and support a team of Care Associates to deliver safe, effective and person-centred Enhanced Home Personal Care (HPC+) services aligned to each client’s needs. Coordinate with internal teams, caregivers and external partners to deliver holistic support, monitor client well-being and continuously improve care outcomes. Principal Responsibilities and Duties: Staff Management Identify capability gaps and ensure staff are equipped with the skills and knowledge to perform their duties through coaching and/or arranging relevant training. Monitor and review staff performance, provide timely feedback, and initiate performance improvement and/or disciplinary processes when required. Mediate and resolve conflicts between clients and staff, and within the team, in a professional and timely manner. Coach staff on rapport-building, service recovery and problem-solving to address potential issues early. Plan and manage staff rosters, allocate tasks and ensure service coverage during leave or absenteeism. Provide support and guidance to promote staff well-being, engagement and retention. Ensure compliance with organisational policies, service standards, and relevant regulatory requirements. Verify and submit staff claims, timesheets and leave applications accurately and on time. Maintain accurate service and operational documentation and submit required reports within stipulated timelines. Client Care Conduct InterRAI Check-Up assessments for new clients and perform six-monthly reassessments to review client care plans. Assess client needs, recommend appropriate resources and interventions, and refer to internal and/or external service providers when required. Document assessments, risk factors, critical information, care plans and interventions in the required systems and formats. Collaborate with the multidisciplinary team and caregivers to monitor client progress, address emerging needs and improve well-being. Collaborate with external partners to support clients, advocate for their needs, and coordinate follow-ups where necessary. Identify and coordinate community resources (e.g., donors, volunteers, vendors) to support clients’ home maintenance and improvement needs. Co-organise and support funded programmes/activities for clients in accordance with programme requirements. Prepare and submit timely case notes, programme updates and required service reports. Vendor Management Coordinate and manage vendors engaged to provide additional care/support hours for clients. Other responsibilities Handle community enquiries and referrals related to the HPC+ service. Perform Care Assessor, Care Planner and and Care Coordinator duties for the assigned sub-region, as required. Essential Skills & Qualifications: Diploma/Bachelor’s in Nursing/Social Work/Allied Health, or related field. Preferably with experience in healthcare, eldercare, or community care with supervisory responsibilities. Strong leadership, communication, and problem-solving skills. Familiarity with Singapore’s community care sector and regulations.