Customer Service & Revenue Officer (Csro)

SUMMARY: Ensure that Company policies and procedures and legislative obligations are strictly adhered to with particular focus on security and safety related issues. Ensure ticket inspection checks are carried out on bus services and the Penalty Fee Regime is enforced. Assist in Service Control related duties Assist in cash-handling duties Be on the alert for anti-social behaviour and activities that may pose a risk to the security and safety of, employees, visitors and members of the public. Participate in emergency evacuation and security exercises and responses. Provide a high standard of customer service at all times. Assist with management of vehicular and passenger traffic flows within Bus Interchanges. Provide direction to passengers and assist with resource deployment during provision of Bus Bridging. Respond to emergency situations in accordance with the Security Plan and procedures; PRINCIPAL RESPONSIBILITIES AND AUTHORITIES: Ensuring that Company policies and procedures are strictly followed; Comply with all safety requirements in line with Company policy; Ensure the health, safety, security, environmental and fire safety policies and procedures are strictly adhered to; Report all accidents and incidents using the Company’s reporting procedures; Attend to Service Control related duties, which may also include rendering assistance to our Depot and Interchange Supervisors. Be on the alert for any instances of anti-social behaviour and activities that may pose a risk to the security and safety of employees, visitors and members of the public; Provide a high standard of customer service at all times; Responsible for communicating with customers and offering help, advice and guidance as applicable; Responsible for responding to any customer enquiries which may include complaints, take responsibility for dealing with and resolving the complaint; Act in a friendly and professional manner to employees, customers and members of the public; Responsible for the e…