Collections Executive (6 Months)

This role is a 6 months contract. The Collections Executive is responsible for managing collections and default handling for the company’s lease and hire purchase portfolio. This role requires strong initiative, excellent communication skills, and a results-driven mindset to ensure effective recovery and compliance with company policies. • Proactively contact overdue and delinquent customers via phone and email to recover outstanding payments. • Apply effective negotiation techniques and innovative approaches to encourage repayment and resolve defaults. • Conduct research to obtain updated contact information for unreachable customers. • Oversee the repossession and remarketing process for vehicles, ensuring timely and compliant execution. • Maintain high standards in all collection activities and ensure adherence to internal quality benchmarks. • Drive continuous improvement in collection processes to meet performance targets. • Provide administrative support including contract management, loan processing, and day-to-day customer service. • Respond to customer enquiries and complaints professionally across various channels (calls, emails, digital platforms). • Handle requests related to loan details, early termination quotations, and invoice preparation. • Liaise with internal and external stakeholders such as HPFLAS, LTA, and other relevant authorities. • Prepare and submit daily and monthly disbursement reports. • Ensure compliance with the 4-eyes principle and segregation of duties at all times. • Perform any other ad-hoc duties as assigned by the supervisor. Requirements • Diploma or Degree in any discipline. • Minimum 5 years of experience in collections, default handling, or cash management within financial services, leasing, or automotive sectors. • Strong initiative and a self-driven approach to problem-solving. • Results-oriented with excellent communication and interpersonal skills.