Reservations Agent/Officer

Job Responsibility Reservations/OTS Agent/Officer : Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system. Report directly to the Reservations Manager Be well versed in Resavison Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone. Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel. Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum. Offer appropriate room types, price inclusions, upsell and handle price objections. Responsible for ensuring that all daily tasks is completed diligently Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel. Take note of the reservation status to sell available rooms. To be well informed in all F&B Promotions Taking In Room Dining Orders and actively upselling Position Requirements: Able to work shifts Ability to communicate in English effectively. Good interpersonal and guest interaction skills. Meticulous and has an eye for detail. Good organizational and administrative skills. Knowledge of OPERA software is preferred. Service-oriented. Desire and ability to train and develop ambassador. Maintain awareness of industry trends. Initiate contacts and establishes rapport easily. Assert point of view directly yet tactfully. Organise time and work efficiently.