Junior Customer Service (Airfreight Export)

Our esteemed client, an established MNC, is searching for a Junior Customer Service (Airfreight Export): Job Responsibilities: Handle incoming calls and respond to customer enquiries promptly and professionally. Coordinate air export shipments with customers, overseas agents, airlines, vendors, and internal stakeholders to ensure smooth shipment execution. Arrange flight bookings and coordinate with the procurement team on space reservations. Review Air Waybills (AWB), House Air Waybills (HAWB), and shipping documentation to ensure accuracy and compliance with shipping requirements. Maintain accurate shipment records and update operational information in the system in a timely manner. Liaise with overseas agents on shipment requirements, freight rates, and operational matters. Prepare and provide freight quotations and obtain customer approval prior to shipment execution. Provide customers with shipment status updates, flight schedules, and timely notification of any shipment delays or operational issues. Monitor shipment uplift, transit progress, and final delivery to ensure service commitments are met. Ensure compliance with customer SOPs, aviation security requirements, Dangerous Goods Regulations (where applicable), and company procedures. Support timely job completion, documentation, invoicing, and file closure in accordance with operational KPIs. Investigate and resolve supplier invoice discrepancies and shipment-related issues in collaboration with internal teams. Escalate operational concerns promptly and support continuous improvement initiatives. Assist team members with shipment execution and provide operational support when required. Perform other duties and projects assigned by the reporting manager. Comply with workplace Quality, Health, Safety, and Environmental (QHSE) policies, procedures, and applicable regulatory requirements. Job Requirements: Diploma or Degree in Logistics, Supply Chain Management, Business, or a related discipline is preferred. Training is provided.; candidates with up to 2 years of experience in freight forwarding or airfreight operations will have an advantage. Basic understanding of airfreight export operations and shipping documentation is preferred. Knowledge of IATA regulations and Dangerous Goods Regulations (DGR) will be an advantage. Proficient in Microsoft Office applications. Good communication, interpersonal, organisational, and problem-solving skills. Able to work independently while contributing effectively in a team environment. Customer-focused with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. Additional Information: Salary: Up to SGD 3,200 +AWS +VB Working Location: Changi Airport Working Hours: Days: Wednesday to Sunday: 9:00 AM – 6:00 PM For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to tstar.recruit.pte.ltd+candidate+j5w9747x3@mail.manatal.com *We regret that only shortlisted candidates will be notified* TSTAR Recruit Pte Ltd| EA License No:22C1039| Co. Reg. No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)