Officer, Ocean Import

Key Responsibilities · Handle customer bookings, enquiries, and service requests, ensuring timely follow-up and resolution. · Build and maintain good working relationships with customers to support their logistics requirements and service expectations. · Escalate complex issues or exceptions to the Team Lead or Manager when required. · Coordinate with agents, carriers, vendors, overseas offices, and customers to ensure smooth shipment execution. · Process daily operational activities, including permit declarations, shipment documentation, delivery arrangements, and survey coordination. · Ensure shipments are processed accurately and completed within established timelines. · Update shipment details, freight costs, and operational information in Cargowise and other relevant systems. · Prepare and send shipping documents, billing invoices, and pre-alerts to customers promptly. · Support the preparation of operational reports and assist in monitoring shipment performance. · Participate in process improvement and digitalization initiatives to enhance operational efficiency. · Comply with company policies, procedures, and quality, safety, legal, and ethical requirements. · Provide support and guidance to new team members when required. Requirements · Diploma or Degree in Logistics, Supply Chain Management, Business, or a related discipline. · Minimum 2–3 years of experience in freight forwarding, logistics, or ocean freight operations. · Basic knowledge of shipping documentation, customs permits, and freight processes. · Experience using Cargowise or similar freight management systems is preferred. · Good communication and coordination skills with the ability to work with multiple stakeholders. · Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment. · Proficient in Microsoft Office applications, particularly Excel and Outlook.