Rh Ocp Tech Lead (Red Hat Openshift Container Platform)

* Only Singaporean need to apply * Role Overview We are seeking an experienced Day 2 Operations Tech Lead to join our Public Sector Data & AI practice. In this role, you will lead a team of consultants responsible for the ongoing operations and continuous improvement of enterprise data and AI platforms deployed on Red Hat OpenShift Container Platform (OCP) within a government data center environment. You will serve as the primary technical authority for Day 2 operations across a multi-solution landscape, overseeing day-to-day service delivery while mentoring your team and engaging directly with client stakeholders to ensure SLA commitments and platform health are consistently met. Key Responsibilities Technical Leadership & Day 2 Operations - Lead and oversee all Day 2 operations activities, ensuring platform stability, performance, and availability in line with agreed SLAs - Serve as the primary technical escalation point for service requests (SRs), change requests (CRs), incidents, and problems - Oversee the timely assessment, scheduling, and execution of CVE patches and platform upgrades, ensuring compliance with client security policies - Establish and enforce operational runbooks, playbooks, and SOPs for all managed solutions - Drive identification and remediation of technical debt, performance bottlenecks, and operational risks User & Access Management - Oversee end-to-end user onboarding and offboarding processes across all managed platforms, ensuring access provisioning and deprovisioning are completed accurately and within agreed timelines - Ensure onboarding/offboarding activities comply with client identity and access management (IAM) policies and security requirements Team Management & Delivery - Lead, mentor, and develop a team of Day 2 operations consultants, fostering a culture of technical excellence and accountability - Plan and manage team workload allocation across SRs, CRs, patching cycles, and proactive maintenance activities - Coordinate wit…