Senior Business Analyst

*Only Singaporeans will be considered* Key Responsibilities: Requirements Gathering and Analysis: Conduct stakeholder interviews and workshops to gather business requirements. Analyze and document current business processes and workflows. Identify opportunities for process improvement and automation using ServiceNow. Solution Design: Translate business requirements into functional specifications for ServiceNow implementation. Design and document proposed ServiceNow solutions, including process flows, data models, and integrations. Collaborate with technical teams to ensure feasibility of proposed solutions. Implementation Support: Assist in configuring and customizing ServiceNow modules to meet business needs. Develop and maintain ServiceNow reports, dashboards, and KPIs. Participate in testing activities, including user acceptance testing (UAT). Continuous Improvement: Monitor ServiceNow usage and performance metrics. Identify and recommend opportunities for ongoing platform optimization. Stay updated on ServiceNow releases and new features, assessing their potential value to the organization. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 2+ years of experience as a Business Analyst, preferably in IT Service Management. Proven experience with ServiceNow platform, including at least one full implementation cycle. Excellent analytical and problem-solving skill. Strong communication and stakeholder management abilities. Proficiency in creating process flows, use cases, and other business analysis artifacts. Preferred: ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist). Experience with multiple ServiceNow modules (ITSM, ITOM, ITBM, etc.). Strong understanding of ITIL framework and best practices. Knowledge of scripting languages (e.g., JavaScript) and database concepts. Agile/Scrum methodology experience. Project management skills.