About this role
The role focuses on maintaining the integrity and availability of data across systems while documenting reporting requirements for stakeholders. Additionally, the officer is responsible for identifying opportunities to optimize and automate business processes.
Candidates must hold a Bachelor's degree or Diploma with at least one year of experience in Workforce Management. Proficiency in MIS support and performance insights within a contact center environment is required.
What they're looking for
Workforce ManagementData AnalysisReportingProcess ImprovementMIS SupportStakeholder ManagementCommunication SkillsSystem Maintenance
Frequently asked questions
What does a Senior Officer, Workforce Management, Group Contact Center at UOB do?
The role focuses on maintaining the integrity and availability of data across systems while documenting reporting requirements for stakeholders. Additionally, the officer is responsible for identifying opportunities to optimize and automate business processes. Candidates must hold a Bachelor's degre…
What skills does this Senior Officer, Workforce Management, Group Contact Center role need?
Key skills for this role include Workforce Management, Data Analysis, Reporting, Process Improvement, MIS Support, Stakeholder Management.
How much does a Senior Officer, Workforce Management, Group Contact Center at UOB pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Senior Officer, Workforce Management, Group Contact Center role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Senior Officer, Workforce Management, Group Contact Center role?
You can apply directly on UOB's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.