About this role
Manage customer feedback and complaints by coordinating with stakeholders to identify root causes and implement service recovery. Oversee the full data lifecycle to provide actionable business intelligence and drive continuous process improvements within the contact center.
Requires a minimum of 3 years of experience as a trained officer or manager within the UOB Contact Centre. Candidates must possess a bachelor's degree and strong knowledge of banking products, systems, and communication skills.
What they're looking for
Case ManagementData AnalysisBusiness IntelligenceService RecoveryProcess OptimisationStakeholder ManagementData GovernanceCustomer Service
Frequently asked questions
What does a Manager, Service Quality Management, Contact Center at UOB do?
Manage customer feedback and complaints by coordinating with stakeholders to identify root causes and implement service recovery. Oversee the full data lifecycle to provide actionable business intelligence and drive continuous process improvements within the contact center. Requires a minimum of 3 y…
What skills does this Manager, Service Quality Management, Contact Center role need?
Key skills for this role include Case Management, Data Analysis, Business Intelligence, Service Recovery, Process Optimisation, Stakeholder Management.
How much does a Manager, Service Quality Management, Contact Center at UOB pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Manager, Service Quality Management, Contact Center role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Manager, Service Quality Management, Contact Center role?
You can apply directly on UOB's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.