About this role
Handle inbound and outbound calls to support customers with inquiries regarding credit cards, loans, and other financial products. Actively identify cross-selling opportunities and maintain accurate customer interaction records in CRM systems.
Candidates must be able to professionally manage customer inquiries and meet individual and team KPIs for service quality and sales. Adherence to compliance, data privacy, and operational guidelines is required.
What they're looking for
Customer ServiceInbound CallsOutbound CallsCross-sellingCRM SystemsFinancial Product KnowledgeComplianceData Privacy
Frequently asked questions
What does a CE-AF Retention Officer at UOB do?
Handle inbound and outbound calls to support customers with inquiries regarding credit cards, loans, and other financial products. Actively identify cross-selling opportunities and maintain accurate customer interaction records in CRM systems. Candidates must be able to professionally manage custome…
What skills does this CE-AF Retention Officer role need?
Key skills for this role include Customer Service, Inbound Calls, Outbound Calls, Cross-selling, CRM Systems, Financial Product Knowledge.
How much does a CE-AF Retention Officer at UOB pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this CE-AF Retention Officer role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this CE-AF Retention Officer role?
You can apply directly on UOB's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.