Accounts Manager

We are assisting our client, an established leading information technology and consulting solutions provider, to look for a dedicated and personable accounts manager to join their team. Responsibilities Serve as the main point of contact for the client’s concerns and needs Build and strengthen client relationships and maintain accurate client records, keeping track of any contract updates and renewals Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs Responsible for keeping current customers satisfied and delivering exceptional customer service Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business, and to facilitate customer need fulfilment Generate progress reports for clients and management within the company Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Collect and analyse data to learn about customer behaviour Identify upsell, cross-sell, and renewal opportunities and communicate with the management Act as a customer advocate with a focus on improving the buying experience Monitor and analyse customers’ usage of the product and solution Responsible for working with the Sales and management to onboard and integrate new customers, and developing existing customer relationships Requirements Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field Possess a minimum of 4 years of account and customer experience or relevant role, with knowledge in the IT sector, is preferred Have a strong network and cybersecurity in the enterprise and government sectors, as well as in the local IT market Strong interpersonal, communication (both verbal and written) and presentation skills Excellent listening and negotiation abilities Able to strategise and build strong rapport with customers and team members Experience delivering client-focused solutions to customer needs Natural relationship builder with integrity, reliability and maturity Self-motivated and able to thrive in a results-driven environment Possess bid management experience