Business Analyst (Software)

JOB SUMMARY We are seeking an experienced Business Analyst to enhance our in-house products to stay ahead of the competition and ensure that they remain and integrated best-of-suite solutions for our clients. As a Business Analyst , you will have the opportunity to work with a multi-disciplinary team to design, develop, test and launch the new features and new products to market. Feeling the pulse of the customer, business and market trends is core. Taking all these feedback iteratively, as a Business Analyst you have the opportunity to analyze the customer’s pain points, gaps in the product features, innovate on functionality and features, release a beta to early-adopters and finally launching the enhancements, features or products to market. On a day-to-day basis, the Business Analyst involves in working with diverse team members across the full spectrum of software developer services including business analysis, UI/UX, graphics design, backoffice engineering, web app and mobile app engineering. The Business Analyst is constantly challenged to balance business viability, technical feasibility, customer desire and time to market to ensure that ideas become features in their product lines. JOB DUTIES Collaborate with sales, marketing, and operations support teams to better understand our clients’ needs and synthesise your findings into the product roadmap, prioritizing features and functionalities based on business value and customer feedback. Monitor competitor activities and identify opportunities for differentiation. Constantly in touch with customers’ pains points, needs and desires and scoping an innovative and viable solution. Define clear, cohesive functional and non-functional requirements in the form of user stories and acceptance criteria, and manage time-integrated plans for feature development. Work closely with the UX/UI designers to detail out the wireframes and final UX for the new features or products. Ensure the objectives, requirements and specifications are clearly understood by the various team members across the Designers, Frontend & Backend Engineering, and QA teams. Execute beta and pilot programs with early-adopters and track their feedback and enhance the product features set readying it for market release. Develop key performance metrics for products. Track, monitor and analyse these metrics during beta, early-adopter stages as well as a live product. Actively conduct reviews, manage approvals, and sign off processes for product feature sets. Keep abreast of current product management methodology, latest competitor offerings, and digital trends to help strengthen the team’s deliverables. JOB REQUIREMENTS Bachelor’s Degree of Computing, Engineering, Product Design or related field. 3-4 years of related work experience in the domains of product management, business analysis, system analysis, process reengineering and consulting. A proven track record of gap analysis, innovative means of problem solving, designing software products that provide clients with solutions and bringing these products live. Outstanding knowledge in product management, product lifecycle and best practices. Strong conceptual abilities, clear communication of direction and solid knowledge of the product management or business analysis methodology. Exceptional analytical and conceptual thinking skills and quick to learn new business domains and industries. Strong time management skills, ability to meet tight deadlines and successfully juggle multiple projects simultaneously. Excellent planning, organizational and problem-solving. Strong communication skills in presenting visions or ideas to both internal and external stakeholders. Excellent documentation skills in drafting clear and concise requirements and specifications. Comfortable in working with a multi-disciplinary team that involves process engineering, backend & frontend engineering, UI/UX, graphics design, quality assurance and IT operations. Willing to roll-up one’s sleeves and contribute to the team. Ability to work in a fast-paced environment. Willingness to travel to meet and work with offshore team members.