IT Support Engineer

Responsibilities Provide technical support for desktop and laptop hardware and software. Provide support for Windows operating systems and common user applications (e.g. Microsoft 365, Outlook, Microsoft Remote Desktop and network connectivity). Install and prepare computers for end users. Troubleshoot printers and scanners, and coordinate with vendors for issue resolution. Set up laboratory computers and configure connections to laboratory testing equipment. Manage user login accounts, including password resets and multi-factor authentication (MFA) setup. Perform first-level troubleshooting for on-site servers and network devices (e.g. rebooting network switches, access points and routers, troubleshooting power failures, VPN and internet connectivity issues). Collaborate with the HQ IT team on IT-related matters. Collaborate with the primary IT support provider on IT-related issues. Manage the IT helpdesk system. Provide first-level support for the company phone system (PBX). Perform routine user administration across on-premises Active Directory and Microsoft Entra ID, including MFA setup and troubleshooting login issues. Manage core Microsoft 365 applications, including Exchange Online, Teams, SharePoint and OneDrive for Business. Monitor and manage end-user devices using Microsoft Intune and Datto RMM. Provide operational support for Windows App cloud-hosted remote desktop environments. Requirements Minimum Diploma in Information Technology or Computer Science, or a related field At least 3 years of relevant experience in IT technical support role for user computer hardware, applications, and data networking Familiarity with data networking technology, protocols, and connectivity Good working knowledge of on-premises Active Directory, DNS and DHCP is preferred Experience in MS Azure Cloud, M365 Admin Centers, Entra ID and Intune is preferred